We hope you're enjoying your MABLE toothbrush and we want to keep you smiling. Let us know if you're experiencing any issues by contacting us at info@gomable.com. If you changed your mind, that's ok. See our refund and cancellation policies below:
MABLE Club Cancellation policy
If you wish to make any changes to your MABLE Club, such as changing frequency subscription, placing your membership on hold or canceling you can do so anytime. First you need to login into your account and then you can make changes. You can cancel your membership anytime and will not be charged for your next Mable brush, as long as you cancel no later than 2 days before your next brush is due to ship. If you your cancellation is not made after the order has charged and processed, you will be charged for your next brush but no further cancellation action necessary.
Refunds Policy
Unless the brush is defective*, we can only accept returned brushes that are in the original, unopened package due to hygiene concerns. You must contact us within 30 days of your purchase to be eligible for a refund or exchange. Your brush must be unused and in the same condition as you received it.
Refunds (if applicable)
Once your brush is received and inspected, we will send you an email to notify you that we have received your returned item**. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 3-7 days.
Late Or Missing Refunds (if applicable)
If you haven't received a refund yet, first double-check your bank account or credit card statement. It may take some time before your refund is officially posted. If you feel a reasonable amount of time has passed, please contact your bank or credit card first. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at Info@gomable.com.
Sale Items (if applicable)
Only regularly priced items may be refunded. Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
*We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@gomable.com.
Shipping Address for Returns and Exchanges:
601 Van Ness Ave,
Suite E-216,
San francisco,
CA 94102,
USA
If you are returning an item and it was not defective, you will be responsible for paying for the shipping of the returned item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
